Measuring Health Coach Proficiency & Program Quality:
An Interactive Case Study Using the HCPA

Susan Butterworth, PhD Associate Professor, School of Medicine, Oregon Health & Science University; HealthSciences Institute Advisory Board; MINT Member

Purchasers expect measurable results from wellness, disease management and care management programs. Engaging at-risk patients, and facilitating change in the health behaviors that drive 85% of avoidable health care costs, require the use of validated, effective health coaching approaches like any other health care service. Learn how professional coders assess health coaching encounters by using the HCPA to code an actual telephonic health coaching session.

Dr. Butterworth has been in the health promotion field for over 20 years. She received her doctoral degree in adult education and training with a cognate in health promotion from Virginia Commonwealth University. Her special area of expertise and research is motivational interviewing-based health coaching. She is an associate professor with the School of Medicine at Oregon Health & Science University. She has been awarded two National Institutes of Health (NIH) grants to study the efficacy and impact of health management interventions, and has published multiple papers on the theory and outcomes of health coaching. Dr. Butterworth serves as lead technical advisor in the areas of evidence-based health coaching assessment, MI training and performance improvement at HealthSciences Institute.